If you are in crisis, call or text988Text HOME to 741741Call 911 for emergencies

Frequently Asked Questions

We understand that starting therapy or navigating the logistics of mental health care can bring up a lot of questions. Below you will find thoughtful answers to the questions we hear most often.

General

About Therapy

Getting Started

Your First Steps

Insurance & Billing

Costs & Coverage

Telehealth

Virtual Sessions

Privacy

Confidentiality & Security

Crisis

Crisis & Emergency Support

Still Have Questions?

Our team is always happy to help. Reach out and we will get back to you within one business day.

If you are in crisis or immediate danger: Call or text 988 Text HOME to 741741 Call 911 for emergencies

Frequently Asked Questions

About Therapy

How do I know if I need therapy?

How long does therapy take?

How often will I have sessions?

What is the difference between a therapist, psychologist, and psychiatrist?

Is therapy confidential?

Your First Steps

How do I schedule my first appointment?

What happens in the first session?

How do I choose the right therapist?

Can I switch therapists if it is not a good fit?

Costs & Coverage

What insurance do you accept?

What if I do not have insurance?

What is a superbill?

What is a Good Faith Estimate?

Virtual Sessions

How do virtual therapy sessions work?

Is telehealth as effective as in-person therapy?

What platform do you use for telehealth?

What do I need for a telehealth session?

Confidentiality & Security

Is everything I say in therapy confidential?

What are the exceptions to confidentiality?

Will my employer or school find out I am in therapy?

Are my records secure?

Crisis & Emergency Support

What should I do if I am in crisis?

Do you offer after-hours support?

Still Have Questions?