Privacy Policy
Your privacy is important to us. This policy explains how Serenity Mind Wellness collects, uses, and protects your personal information when you visit our website.
Information We Collect
We collect information in several ways when you interact with our website. The types of information we may collect include:
Information You Provide
- Name, email address, and phone number submitted through contact forms or appointment requests
- Messages and inquiries you send through our website
- Information provided when subscribing to our newsletter or blog updates
Information Collected Automatically
- Device and browser information (browser type, operating system, screen resolution)
- IP address and approximate geographic location
- Pages visited, time spent on each page, and referral sources
- Cookies and similar tracking technologies (see Cookie Policy section below)
Information from Third Parties
- Analytics data from Google Analytics about how visitors use our website
- Scheduling data from our online booking widget provider
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, contact form submissions, and appointment requests
- To schedule and manage appointments through our online booking system
- To improve our website, services, and user experience based on usage patterns
- To send you information you have requested, such as newsletters or updates
- To comply with legal obligations and protect our rights
- To ensure the security and functionality of our website
Third-Party Services
Our website uses the following third-party services that may collect information about you:
- Google Analytics — We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Online Scheduling Widget — Our scheduling system is provided by a third-party service. When you book an appointment through our website, the scheduling provider may collect your name, contact information, and appointment details. Please refer to the scheduling provider's privacy policy for more information.
- Hosting Provider — Our website is hosted by a third-party service that may log standard server information including IP addresses, browser types, and access times.
We do not sell, trade, or rent your personal information to third parties. We share information only as described in this policy or with your explicit consent.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Contact form submissions are retained for up to 12 months unless you request earlier deletion
- Website analytics data is retained in accordance with Google Analytics data retention settings (currently 14 months)
- You may request deletion of your personal data at any time by contacting us using the information below
Please note that this website privacy policy is separate from the privacy practices governing your protected health information (PHI) as a patient. PHI is governed by our HIPAA Notice of Privacy Practices.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
California Residents (CCPA)
- The right to know what personal information is being collected about you
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
European Residents (GDPR)
- The right to access, rectify, or erase your personal data
- The right to restrict or object to data processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site.
Types of Cookies We Use
- Essential Cookies — Required for basic website functionality, such as page navigation and secure areas. These cannot be disabled.
- Analytics Cookies — Used by Google Analytics to help us understand how visitors interact with our website. These collect anonymous usage data.
- Functional Cookies — Remember your preferences, such as cookie consent choices, to provide a personalized experience.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when a cookie is being set.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise any of your rights, or have concerns about how your information is being handled, please contact us:
Last updated: January 15, 2025